Refund policy

Due to the nature of consumable wellness products, KILA does not accept returns or offer refunds on opened or used powder stick packs. All sales are final once your order ships.

If your order arrives damaged, defective, or incorrect, please reach out within 7 days of delivery. Send us a photo of the issue and your order number.

Contact us at hello@feelkila.com and we'll respond within 24-48 hours.

Need to make a change? Email us immediately with the subject line "Change My Order." We'll do our best to help, but we can't guarantee modifications once an order has been processed and queued for fulfillment.

We're a small team and we genuinely care. Reach out at hello@feelkila.com and someone from the KILA team will get back to you within 24 hours.